Software Loading Troubleshooting
Notes:
- Valid files are of type .jinst, gciBIN, .pv1, .pv2, or .tar.gz.
- Some computers may try to uncompress the files. Ensure that the downloaded file has the same extensions and size as the intended file and file size is greater than 60MB.
- Thumbdrives must be formatted as FAT32.
Software Update Failed in Menu
- You can force the unit into system loader by selecting Settings > General > Reboot to Loader.
- Unit will power down and return to system loader. Follow on screen prompts to install software.
- If the touch screen is unusable a file with "_REBOOT_TO_LOADER_.txt" can be placed on the USB drive and it will load the software on the screen. The stick must be removed after update or the unit will continue to reboot.
- If “Reboot to Loader” or “Update Software” are not available menu options, then power off the unit. Power the unit back on while holding the bottom right key. This should force the unit into loader.
- If the unit does not have buttons, locate a circle in the plastic on the back of the unit. Power the unit while holding a strong magnet against the circle.
- If the unit does not have buttons or a circle in plastic, power the unit while holding a strong magnet to the bottom of the cutout located at the top of the display.
File Not Showing Up In Menu
- Verify file is in the top level directory on USB drive and is type .pv1 or .jinst
- Verify USB drive is formatted a FAT32
- Ensure there are less than 100 files on the drive
- Reboot to system loader: Settings > General > Reboot to Loader
USB drive quality varies. Some drives recognized by computers will not be recognized by the display. We recommend Sandisk Cruzers
Screen is black when trying to load software
- 700 & 500: Locate the divot in back of display on opposite end of connectors.
- 1200 and 1100: Locate the circle in the plastic on the back of the display.
- Power off display. Place a strong neodymium magnet on divot and power on. If the unit boots to loader proceed with loading software. If the screen is still black proceed to step 3.
- Do a fresh format on a USB stick. Format USB as FAT32.
- Download and place Bootloader and only one .PV1 that you want to load on the USB stick.
- For PV500: Bootloader-e2
- PV700, PV780, PV1100, PV1200 and PV1280: Bootloader-m2
- Plug in USB.
- Power down display.
- Place the magnet on divot from step 2 and power on display. Allow up to 2 minutes for bootloader to be copied to the display’s memory
- Load software through bootloader
USB File is Not Recognized
Display does not populate software update list
- Verify file is in the top level directory on USB drive and is type .pv1 or .jinst
- Verify USB drive is formatted a FAT32
- Ensure there are less than 100 files on the drive
- Verify file was not corrupted by web browser. See downloading files with web browser in appendix.
- Verify the file type is .pv1 or .jinst
- Swap USB drive/stick
- Remove excess files from USB drive/stick
- If none of the above contact Jardum